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Welcome to Redburn Park Medical Centre

Welcome to Redburn Park Medical Centre.  We provide comprehensive NHS primary care services to help you manage your health and well-being. All our facilities are on the ground floor with full disabled access and ample on site parking.

 

I would like to…

  • Urgent Same Day Appointment

    If you have an urgent problem call the surgery and we will arrange for someone to contact you and then arrange an appointment for you if necessary. Please note that there are limited numbers of urgent appointments each day and so any requests for a same day appointment are triaged by our on-call GP to prioritise the most urgent. 

    Routine Appointment

    Call us to book for a standard doctors appointment. Booking with your regular doctor is best as they know you and your medical history. You may have to wait longer to see a particular GP (especially if the doctor works part time).

    If you are late for your appointment it is unlikely the doctor or nurse will still be able to see you and you will have to rebook for another surgery.

    Telephone Appointment

    You can have a telephone conversation with the doctor if you feel you do not need to see the doctor face to face.

    Contact your doctors online using econsult

    Need advice from your doctor, self-help information or have an administrative request (such as a sick note or test results)? You can use the Econsult system during practice opening hours and get a response before the end of the next working day.

    Interpreting Service

    If you require an interpreter we can arrange one through the Newcastle Interpreting Service. This can take several days to book so please try to let our reception staff know well in advance.

  • If you are unable to attend your appointment, please let the surgery know as soon as possible so that we can use this appointment for someone else.

    You can cancel your appointment by using the NHS or Patient Access app (if registered for this service) or by calling the surgery on 0191 296 1456.

     

  • Home visits are available for patients who are seriously ill or permanently housebound. If you are too ill to attend the surgery and you would like to speak to a doctor for advice or possibly request a home visit please telephone the surgery before 10:30.

    The receptionist will ask for a contact telephone number and some brief details. This information helps the doctor assess the urgency of the visit. Normally visits are carried out after surgery but the exact time will depend on the number of visits the doctor has to do.

    The doctor will ring and speak to the patient (or their carer) before visiting to give further advice or arrange for another member of the primary care team to visit e.g. the district nurse.

    Sometimes the doctor may feel that the safest treatment is to transfer the patient to hospital. In this case we will arrange ambulance transport if needed.

    The doctor may also ask for an assessment by our local Community Nurse Practitioners. They are a specialist team of clinicians who are trained to assess patients urgently in their homes.

    They can arrange additional home support especially for older patients to enable them to stay at home during an illness rather than going to hospital.

    A doctor can see on average 4 patients in surgery in the time it takes for every home visit. For this reason we ask our patients to come to the surgery if at all possible.

  • The easiest way to order a prescription is electronically via the patient access app if you are registered for this service or the NHS App. If you are unsure how to use the NHS App go to www.nhs.uk/nhs-app/ for support and instructions on how to get set up. 

    Allow a minimum of 48 hours for any prescriptions to be processed by us and the Pharmacy. 

    Repeat Prescriptions

    If you have a repeat prescription, please set up at the surgery and you can request a repeat in several ways.

    • Order online – this is available 24 hours a day and is quick and easy to do.
    • Telephone between 10:00 – 17:00 Monday to Friday
    • Call in to the surgery with your repeat slip
    • Post your request to the surgery. (If you want us to post it back to you please include a stamped addressed envelope.)

    Please contact us for your personal password before using the online service for the first time. You will need to bring in ID so we can confirm your identity to comply with data protection regulations. On line you will be able to see all the items you have on your repeat prescription list so you can place your order.

  • If you live in our practice area and would like to register with us, please collect and complete a registration form (GMS 1) from reception. 

    Our receptionists will then arrange a new patient check. Please let us know if you have any information or communication needs. At your new patient check we will ensure that any required tests are up to date and that we have an accurate note of any repeat medication you may be taking.

    You will be allocated a named GP however you are welcome to make an appointment with any of the doctors or nurses.

    Practice Area
    As a guide our practice area covers mainly North Shields, extending west to Churchill Street Wallsend, east to the coast, south to the Tyne Tunnel, and north to Rake Lane Road, Norham Road North, and the A1058 Coast Road.

    Check that you live within our practice boundary using our Practice Boundary Checker.

     

    Register Online

    You can register with Redburn Park Medical Centre online.

    This service is quick and easy and reduces paperwork 

    Please use the link below to register. 

    https://gp-registration.nhs.uk/A87030

    When you register you will also be asked to fill out a medical questionnaire. This is because it can take a considerable time for us to receive your medical records.

  • If you're off work sick for 7 days or less, your employer should not ask for medical evidence that you've been ill. You can find out when you might need a fit note here.

    If you do require a fit note, please complete an eConsult form including details of why you're not fit for work and for how long your expect to be off. 

    Alternatively, you can call the surgery on 0191 2961456.

  • Test results can be viewed via the NHS App. 

    You can also use eConsult and get a response from the surgery by the end of the next working day.

  • If you require travel vaccinations please give a minimum of 8 weeks notice before you travel, this ensures we can provide you with all the vaccinations you require.

    Complete and return a Travel Vaccine Form. Download or pick up at reception.

  • If you have been invited by the cervical screening programme or the practice, then please contact reception who will book you into an appointment with one of our practice nurses.

    Alternatively, there are also appointments available for smears on evenings and weekends at the North Shields Health Hub which is located behind Collingwood Surgery in the old Priory Day Hospital building.

    Please telephone 01912961456

  • The simplest way to get online access to your medical record is via the NHS App. 

    Get access to your medical record 

     

I have a common condition…

Access our online tools

  • econsult

    Want advice from your doctor, self-help information or have an administrative request e.g. sick note or test results. You can use the eConsult online system and get a response before the end of the next working day. Please note e-consultations can only be submitted during practice opening hours, Monday to Friday, excluding Bank Holidays.

  • livi

    See a NHS GP (not your GP) by video using Livi. Get medical advice, prescriptions and referrals on the same day – both on weekdays and at weekends. The service is via an app and is provided free on the NHS. 

Opening Times

Monday

08:30-18:00

Tuesday

08:30-18:00

Wednesday

08:30-18:00

Thursday

08:30 - 12:30 | 14:00 - 18:00

Friday

08:30-18:00

Saturday

Closed

Sunday

Closed

Out of Hours

When we are closed
if you need to see the doctor outside normal surgery hours telephone NHS 111. (24 hours service)

 

How does NHS 111 work?
The NHS 111 service is staffed by a team of fully trained advisers, supported by experienced nurses. They will ask you questions to assess your symptoms, then give you the healthcare advice you need or direct you straightaway to the local service that can help you best. That could be A&E, an out-of-hours doctor, an urgent care centre or a walk-in centre, a community nurse, an emergency dentist or a late-opening chemist.

Where possible, the NHS 111 team will book you an appointment or transfer you directly to the people you need to speak to.

If NHS 111 advisers think you need an ambulance, they will immediately arrange for one to be sent to you.

 

When to use it
you should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation. 

 

Call 111 if:
- you need medical help fast but it's not a 999 emergency

- you think you need to go to A&E or need another NHS urgent care service

- you don't know who to call or you don't have a GP to call

- you need health information or reassurance about what to do next

 

For immediate, life-threatening emergencies, continue to call 999.

 

Urgent But Not Life Threatening:
Go to the Urgent Care Centre at North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH or minor injuries unit at the RVI Newcastle.

 

Medications or Common Symptoms
Pharmacists are often open late and at weekends and can help with common symptoms and medicines.

 

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Emergency help

Not sure what to do
Dial 111 this is a 24 hour service

Life Threatening Emergency
Call 999 for an ambulance, or Visit Accident and Emergency (A&E) - Northumbria Specialist Emergency Care Hospital in Cramlington or the Royal Victoria Infirmary in Newcastle.

Urgent But Not life threatening
Go to the Urgent Care Centre, Rake Lane. North Tyneside General Hospital, Rake Lane, North Shields, NE29 8NH Or minor injuries unit at the Royal Victoria Infirmary.

Self help numbers

  • Mind - Tyneside and Northumberland

    Support for people with mental health problems and those supporting someone with a mental health issue. Support Line available 8am-10pm 7 days a week for those over the age of 16.

    Email: admin@tynesidemind.org.uk

     

    Call 0191 477 4545 or 0330 1743 174

  • Samaritans

    Day or night, for anyone who’s struggling to cope, Samaritans’ will listen without judgement or pressure. At a moment of crisis or to prevent a crisis we have trained people to help. 

    https://www.samaritans.org/

    Call 116 123

  • North Tyneside Talking Therapies

    Problems such as anxiety, depression, stress and phobias are very common. North Tyneside Talking Therapies is a friendly and approachable service that helps people with these problems.

    Patients can now self refer online–

    www.northumbria.nhs.uk/talkingtherapies

     

    Call 0191 2952775

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